I met a CDO recently, she always hymns about QUALITY. Quality without innovation is a useless affair.A fair towards quality is always required in the initial inception stage.
But as you achieve a required level of quality assurance.. you definitely need to innovate..in order to survive. The fate of the misery of Japan can be owed to the same fact of "ONLY QUALITY FOCUS".So, Quality and Innovation are two sides of the same coin, you cannoit neglect one side for the other.
2 comments:
quality and innovation are different things...rt?
innovation keeps u ahead of competition while quality focus creates and establishes trust in the minds of the customer.Both are required
Very true.. both are required..
dats why i said they are two sides of the same coin...
You need to attain Best-In-Class quality... and 1ce you have attained it.. ur focus should be on mainataining that qaultiy and providing with better and innovative product/services
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